01ITIL LYRICS

 
ITIL
Library of books dealing with the provision of IT Service and the management of IT Infrastructure. Comprises 11 processes and one function in this set:
Service Support Set
• Configuration Management (1)
• Service Desk - the only function in ITIL (2)
• Incident Management (3)
• Problem Management (4)
• Change Management (5)
• Release Management (6)
Service Delivery Set
• Service Level Management (1)
• Availability Management (2)
• Capacity Management (3)
• Security Management (4)
• IT Service Continuity Management (5)
• Financial Management for IT Services (6)
Use of ITIL: enables you to control of all IT components and facilitates effective and efficient management of IT infrastructure, processes and costs.